If you have flown anywhere in the US recently, you know it’s not pleasant. First they took our amenities, then our dignity. Aside from being starved, strip-searched and charged for everything from legroom to luggage, any human help has basically been eliminated in the event of an emergency, such as a delay or missed connection. According to this CNN article, however, Twitter might be just the solution to the airlines’ problems.

I am a fairly patient traveler and have a great deal of respect for airline industry jobs. I also appreciate this country taking the necessary steps to ensure our travel safety. All things considered, it could be worse… But it could also be MUCH better (and having just flown Qantas to Australia, I can indubitably make this statement!) TSA regulations aside, the airlines themselves have deteriorated tremendously in customer service. Which strikes me as slightly odd since they are, in fact, a service industry…

Qantas, on the other hand, made flying economy feel like first class. Now granted, the fact that this was an International flight may account for some of my phenomenal experience, but not all of it! So if Twitter can be used to address passenger concerns and help alleviate some of the chaos, I am all for it! Delta even has a dedicated staff @DeltaAssist just for Twitter questions.

So will Twitter make flying a breeze?  The evidence isn’t conclusive, but the bottom line is – it can’t hurt.  Now if only Twitter could get me to and from the airport…